Divorcing AT&T and breaking up with Yahoo!

Divorces, as you may know, are often expensive and divorcing AT&T was no different. This divorce—so far—has cost us more than $1,000, and it seems that AT&T wants to suck more green from our bank account.

Here’s the latest demand dated April 10, 2014: “Return all equipment listed below, including all cables and remotes associated with these items (unless needed for replacement). Note: If you are disconnecting all of your Wireless Receivers, then you must also return the Wireless Access Point device (connected to your gateway).”

I have no idea what they’re talking about. If AT&T thinks I’m going to crawl under the house to retrieve the cables their people installed for the slower internet speed that was supposed to be faster, I have news for them that will be apparent by the time you finish reading this post.

Back in March, soon after we filed for divorce with AT&T and I broke up with Yahoo, my wife walked the 1.5 miles to the nearest AT&T store to return the “Motorola Enhr NVG589”, and the employee she talked to refused to accept it.

We didn’t want it. They didn’t want it—at least it looked that way—so my wife recycled the device and off it went on trash collection day. After all, an AT&T employee had refused to take the NVG589 back when she attempted to return it. That was in March but in April, the “Return all Equipment” notice arrived.

This divorce started a few weeks ago when my wife paid a few hundred dollars to AT&T to speed up our crawling Internet connection, but after all the work by AT&T employees, the internet speed slowed down instead. In fact, it slowed down a lot and this distressed my wife who conducts a lot of global business on the Internet.

After all, Anchee is an international best-selling author with work translated into more than thirty languages, and media from all over the world calls her at home to interview her. In fact, her last book, “The Cooked Seed”, was named one of the top ten books of the year by Entertainment Weekly and her first book, “Red Azalea”; back in 1992, was named a New York Times Notable Book of the Year and won the Carl Sandburg Award.


My wife paid to increase Internet speed to 18 too, and it also slowed down drastically.

Before the divorce with AT&T, and about the same time that I was telling my wife to call AT&T to complain and find out why faster (that also added more numbers to the monthly bill) ended up slower, Yahoo decided to change the design of their home page and force all users to comply. When I called an AT&T employee to complain the morning I discovered this insanity, we both learned that the contract AT&T had with Yahoo allowed Yahoo to change things without warning, which they’ve done before, but never this bad. This time, I was told Yahoo would not let me have my old homepage back.

Yahoo—I was told by the friendly and polite AT&T employee—has a contract with AT&T to supply a home page that comes with news, features, entertainment, etc., and it was through that service that I’d spent years building a home page that included an extensive list of book marks that vanished the day Yahoo decided we all had to go along with their latest design change.

If AT&T charges us for that recycled/trashed Motorola NVG589, it might be time to file a case in small claims court for every cent we’ve paid out since the faster connection ended up slower and that old home page with its book marks went the way of the Dodo. In addition, I’m going to mail a copy of this post that you see here to the CEOs of AT&T and Yahoo! If they are reading this in the future, they may also read it online on my Blog @ Divorcing AT&T and breaking up with Yahoo! http://wp.me/p2mPRS-yh

Because of the divorce with AT&T, we are now married to Astound for the cable Internet connection and Verizon for our wireless phones.  The Astound Internet cable is lightning fast compared to AT&T’s link that felt as if it were plowing step by step through desert sand dunes. What’s really great is that our monthly costs are much lower.

Now I’m wondering why we—or anyone else—would stay with AT&T for so many years forking over several thousand dollars annually for a slower internet connection along with abusive treatment from Yahoo! Hindsight is great. Now I know we should’ve never climbed into bed with these companies in the first place. Is this any way to do business?

_______________________

Lloyd Lofthouse is a former U.S. Marine, Vietnam Veteran and English-journalism teacher.

His latest novel is the award winning Running with the Enemy that started life as a memoir and then became a fictional suspense thriller. Blamed for a crime he did not commit while serving in Vietnam, his country considers him a traitor. Ethan Card is a loyal U.S. Marine desperate to prove his innocence or he will never go home again.

And the woman he loves and wants to save was trained to hate and kill Americans.

To follow this Blog via E-mail see upper left-hand column and click on “FOLLOW!”

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22 thoughts on “Divorcing AT&T and breaking up with Yahoo!

    • “Thieves and liars, all of them”.

      Their god is green and it isn’t plant, animal or insect. To get that green they will sell and do anything. According to FierceWireless, the CEO of AT&T’s total compensation from the company is more than $22 million. His salary is $1.55 million and the rest comes from stock awards, whatever that means.

      And according to USA today, Marissa Mayer, the CEO of Yahoo has almost earned $60 million—according to USA Today, one of the biggest ever compensation packages ever awarded to a woman. Her annual salary is a mere $1 million but all the extras add up to that $60 million. And for this, these two CEO run empires that treat customers as if they are idiots and serfs.

      If this is how they treat customers, imagine how they treat their employees.

      For a peek, I Googled how Yahoo treats its employees to discover that Mayer doesn’t trust her own employees.

      http://blogs.hbr.org/2013/03/treat-employees-with-trust/

      Or this one where its says the CEO of Yahoo treats capable employees like children:

      http://blogs.hbr.org/2013/03/treat-employees-with-trust/

      As for the CEO of AT&T, I found this “I worked over 700 hours of overtime last year. All forced. Att skirts around labor laws all the time. If they could get you to work 7 days a week they would. In fact they do.”

      http://www.dslreports.com/forum/remark,27088526

      Or these: “We are tired of being AT&T’s onshore sweat shop employees. Competitive wages? As compared to what? Working fast food maybe!”

      “You see, at AT&T, the customer does not matter. The only thing that matters is the bottom line. Here is the AT&T way of thinking. If a customer calls in for the same issue 3 or 4 times and spends too much time on the line with the rep, that customer has cost the company more money than they pay for their DSL per month.”

      http://attreality.blogspot.com/

  1. I try very hard — but usually fail — to get the best I can for my vendor money. We have AT&T cell phones, but as soon as the contract is up, we’re gone. We have no choice about cable — it’s Charter or nothing and I hate that. But EVERYONE hates their cable company. With good reason. I share your pain. I actually sicced the state Attorney General on Sprint. They decided they didn’t need to charge us all those fees after all. But they are all thieves and blackguards. Whatever happened to anti-trust laws???

    • Verizon probably isn’t much better than AT&T and Yahoo for the way they do business but they may offer a better service and they have, according to them, more wireless coverage than anyone in the United States. And they offer a wireless Internet connection that I didn’t go with. We went with their wireless phones because Astound didn’t offer wireless phone service.

      What I’m suggesting is that you might want to find out if Verizon (or by one of its other names) offers wireless in your area and if they also offer the Internet wireless service. When I was researching who offered Internet service for our area, Google gave me three and Astound and Verizon were not on the list.

      Google offered up AT&T, Comcast and Dish. I didn’t want any of those. Then I remembered seeing an Astound truck installing a cable to our neighbors house and called them to discover they offered service to our area but Google didn’t list them in the search. The reason I decided to go with Astound for Internet and Verizon for the mobile phones is because I wanted to be connected to the Internet through a cable and not wireless but that doesn’t mean Verizon’s Wireless Internet connection might not be an option for you if they offer a wireless service in your area.

      • No one offers wireless in our area because we are a quarter of a mile too far from the junction point. This is The Country, you see and we live in the booniest part of the boonies. We could get DISH TV but we have an oak canopy and the signal doesn’t come through. So we have Charter or nothing and nothing isn’t acceptable. When it works, it’s fast. Pity about all that down time.

        We originally got AT&T because no one else had a signal in our little valley (valleys are problematic for signals, you see). It’s frustrating and we pay through the nose for what we get … which ain’t great.

      • It’s amazing that a quarter of a mile can make such a big difference, but I understand. A terrible situation. How much of your land does the oak tree canapy cover? Our house is surrounded by oaks that are huge (eighty feet high or more and all are several centuries old), but we still have a few open spaces through the canopy where during the summer when the trees are full, we can still see patches of sky. I wonder if you have such a path or two if one of those would work for the dish. I guess that depends on where the satellite is situation in the sky.

      • We tried. but whatever is open doesn’t give access to the part of the sky where the satellites are — southeast, I believe. And the trees keep growing. We had DISH for about 7 months and then, the trees took over.

      • How much property and how many trees? This might be expensive, but would it be possible to install a mast (sort of like a flag pole) that would extend the disk above the canopy?

      • We own 2.5 acres, but are surrounded by more than 40 acres of open town land, woods and wetlands (the wetlands are protected). When I say middle of nowhere, I ain’t kidding. We’d have to have a HELL of a mast. i have a friend who actually built one, but they don’t have nearly as many trees as we do — and they are on high ground (we aren’t) … and most importantly — they have $$$, something we (alas) lack.

      • It might, but I don’t think it would be good for the receiving equipment and no one in this house is climbing any masts, thank you. Garry might, but I think I’d knock him out before I’d let him!

      • I was thinking that maybe the 100’pole could be attached to a base plate with a hinge that could be attached to a concrete footing and then fasten a rope to the top of the mast that’s waiting flat on the ground, tie a rock to the other end of the rope and throw the rock followed by that rope over a high oak tree limb and then grab the rope once the rock brings it to the ground and pull until the mast is upright. Then somehow lock the mast in place. No need to climb anything. :o)

        The top of the mast could have a lightning rod and cable leading to the ground to direct the lightning while the Dish would be a few feet below the lightning rod pointed in the right direction.

        Hmm, is there a way to tie a slip knot that will release the rope?

      • I understand all too well.

        “Afford” is such a big word but it affects us all. :o)

        Our house needs painting—bad. We live on a steep hillside and the redwood retaining walls installed by previous owners are all failing. We were told that price tag will be about $100,000 so they are still failing and will probably keep on failing for a long time.

        The floor in my wood shop is rotting and I have to replace it. The back wall of the garage has dry rot. And our oak trees need some trimming to cut out dead wood.

        The cheapest job will be the dry rot because I can pull the siding and replace the wood supports at probably less than a $100. I’ll start with that one after my next book comes out in the next two or three months—waiting on the copy editor.

        LOL

        All these repair jobs are waiting for me to “afford” it.

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